Palmabook Refund Policy

Last Updated: October 2025

1. Overview

This Refund Policy explains the terms under which refunds are issued for transactions made through Palmabook.com (“Palmabook,” “we,” “our,” or “us”).

Palmabook operates as an intermediary technology platform connecting Hosts (property owners or managers) and Guests (travelers or renters).


Palmabook does not own or operate any accommodations listed on the Platform and therefore acts as a facilitator of visibility, promotion, and payment processing — not as a contracting party to the booking agreement.

By using the Palmabook Platform, you agree to this Refund Policy in conjunction with our Terms of Use and Privacy Policy.

2. Refund Eligibility

Refunds are governed primarily by the Host’s individual cancellation policy associated with each property.
Palmabook enforces the Host’s policy automatically at the time of cancellation.

Refund eligibility depends on:

  • The timing of the cancellation relative to the check-in date;

  • The Host’s cancellation policy (Flexible, Moderate, Strict, or Non-refundable);

  • Force majeure events, when applicable (e.g., natural disasters, government travel bans, health emergencies);

  • Booking channel used (direct booking on Palmabook vs. external OTA synchronization).

3. Guest-Initiated Cancellations

3.1 Before Check-In

Guests may cancel according to the Host’s policy.
Refund amounts are calculated automatically, excluding non-refundable fees (such as transaction or processing fees).

3.2 After Check-In

Once a stay has begun, refunds are not guaranteed and are subject to Host approval.
If a serious issue arises (e.g., unsafe conditions, fraudulent listing, property unavailable), Palmabook may mediate to determine whether a partial refund applies.

4. Host-Initiated Cancellations

If a Host cancels a confirmed reservation:

  • The Guest is entitled to a full refund of all amounts paid.

  • Palmabook may apply penalties or temporary listing suspension for Hosts with repeated cancellations.

  • Alternative accommodations may be suggested but are not guaranteed.

Refunds for Host cancellations are processed automatically to the original payment method within 5–10 business days.

5. Payment Disputes and Chargebacks

Palmabook strictly prohibits fraudulent chargebacks.
If a Guest disputes a legitimate transaction directly with their bank, Palmabook reserves the right to:

  • Provide supporting evidence to financial institutions;

  • Suspend or close the Guest’s account;

  • Refuse future transactions from that payment method.

Legitimate disputes (e.g., billing errors or double charges) should first be reported to admin@palmabook.com for prompt resolution.

6. Refund Processing Times

All approved refunds are processed through Palmabook Payments or verified third-party payment providers.

Standard refund timelines:

  • Credit/Debit Card: 5–10 business days

  • Bank Transfer: 7–14 business days

  • Digital Wallets or PayPal: 3–5 business days

Processing times depend on your financial institution’s internal policies. Palmabook cannot control or expedite third-party banking delays.

7. Non-Refundable Cases

No refunds will be issued in the following cases:

  • The Guest fails to arrive or cancels after the check-in date.

  • The booking was made under a non-refundable rate plan.

  • The Guest violates the property’s house rules or terms.

  • Damage, misconduct, or unauthorized use of the property occurs.

  • The refund request is submitted more than 14 days after check-out.

Administrative and transaction fees are non-refundable once payment has been successfully processed.

8. Exceptional Circumstances

In the event of verified force majeure, Palmabook may override a Host’s policy and authorize a refund or booking credit.
Valid force majeure events include:

  • Natural disasters or extreme weather preventing travel;

  • Government-imposed travel restrictions;

  • Public health emergencies;

  • Airline cancellations directly related to a crisis.

Requests must include official documentation (flight cancellation, government order, or insurance claim proof).

9. Refund Request Procedure

To submit a refund request:

  1. Contact Palmabook within 14 days of the event triggering the refund.

  2. Provide booking ID, guest name, property name, and reason for the request.

  3. Include supporting documents or photos if applicable.

  4. Send your request to admin@palmabook.com or via WhatsApp at +1 (450) 809-0906.

Our review team will evaluate each case within 7 business days and confirm the outcome via email.

10. Fraud Prevention

Palmabook actively monitors all refund claims to prevent abuse or fraudulent activity.
Submitting false or misleading claims may result in:

  • Immediate account termination;

  • Permanent ban from the Palmabook Platform;

  • Reporting to payment providers or authorities as necessary.

11. Currency and Exchange Rates

All transactions and refunds are processed in the currency selected at the time of booking.
Minor differences in refund amounts may occur due to currency fluctuations or conversion fees applied by banks or credit card issuers.
Palmabook does not assume responsibility for such variations.

12. Modifications to This Policy

Palmabook reserves the right to update or modify this Refund Policy at any time.
The latest version will always be available on this page with the “Last Updated” date displayed at the top.

In case of material changes, users will be notified by email or system alert at least 30 days in advance.
Continued use of the Palmabook Platform after updates constitutes acceptance of the revised terms.

13. Contact Us

For refund inquiries or policy clarification, please contact:

Palmabook.com
📧 Email: admin@palmabook.com
📱 WhatsApp: +1 (450) 809-0906
🌐 Facebook: facebook.com/Palmabook

14. Copyright Notice

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