Palmabook Host Guarantee Terms

Last Updated: October 2025

1. Overview

The Palmabook Host Guarantee Program (the “Host Guarantee”) is designed to provide property Hosts with protection in case of eligible physical loss or damage to their property caused by verified Guests during a stay booked through the Palmabook Platform.

The Host Guarantee is not an insurance policy, and Palmabook is not an insurer. This program is offered as a goodwill benefit to eligible Hosts, subject to the terms, exclusions, and conditions stated below.

These Terms apply in addition to the Palmabook Terms of Service and the Payments Terms of Service.

2. Scope of Coverage

Palmabook agrees, at its discretion, to compensate a verified Host for repair or replacement costs of their property that has been physically damaged by a Guest or Invitee, provided that:

  1. The booking was confirmed and paid through the Palmabook Platform.

  2. The Host has followed all the procedures and deadlines established in this policy.

  3. The loss or damage was caused by a verified Guest during an active booking.

3. Eligibility Conditions

To qualify for payment under the Host Guarantee:

  • You must be an active Palmabook Host with a verified listing.

  • You must report any loss or damage within 14 days after the Guest’s checkout date or before the next Guest checks in, whichever occurs first.

  • You must first attempt to resolve the issue directly with the Guest through the Palmabook Resolution Center.

  • You must provide complete documentation, including:

    • Photos of the damage,

    • Proof of ownership or value,

    • Invoices or repair estimates,

    • Communication records with the Guest.

Failure to comply with any of these conditions may result in denial of the claim.

4. Limitations and Exclusions

The Host Guarantee does not cover:

  1. Wear and tear, cosmetic damage, or pre-existing defects.

  2. Loss of income due to cancelled reservations or operational downtime.

  3. Personal injury, theft, or vandalism not directly caused by a booked Guest.

  4. Cash, securities, collectibles, vehicles, boats, or pets.

  5. Damages resulting from natural disasters, force majeure, or third-party negligence.

Any payment under the Host Guarantee will be reduced by amounts recovered from other sources, including:

  • Security deposits,

  • Insurance policies,

  • Direct payments from the Guest,

  • Third-party indemnities or guarantees.

5. Resolution and Payment

Palmabook will assess each claim on a case-by-case basis.
If the claim is approved, Palmabook may, at its discretion:

  • Pay for the repair or replacement of the damaged property; or

  • Reimburse the Host up to the amount determined by Palmabook after verification of documentation.

Payments are made via Palmabook Payments and may take up to 30 business days following final approval.

6. Host Responsibilities

The Host must:

  • Take reasonable steps to secure the property and minimize further damage.

  • Cooperate fully with Palmabook during the review of the claim.

  • Maintain updated contact information and accurate property details in the Host profile.

Failure to cooperate or provide accurate information may result in forfeiture of benefits under this program.

7. No Waiver of Legal Rights

The Host Guarantee does not limit or replace your right to pursue other remedies available by law.
Palmabook reserves the right to subrogate or recover funds from the Responsible Guest or any third party responsible for the damage.

8. Modifications

Palmabook may update or terminate this Host Guarantee at any time.
Any material changes will be communicated by email and published on the Palmabook Platform with an updated “Last Updated” date.

Continued participation as a Host after the effective date constitutes acceptance of the revised terms.

9. Contact

For any questions or to file a claim under this Host Guarantee, contact us:

Palmabook.com Claims Department
📧 Email: admin@palmabook.com
🌐 Facebook: facebook.com/Palmabook
📱 Whatsapp: +1 (450) 809-0906