Palmabook Legal Notice

Effective as of the date of your visit

Palmabook Holdings, Inc. (Delaware, USA) welcomes you to palmabook.com, an online marketplace dedicated to vacation rentals and travel accommodations. This Legal Notice provides corporate identification information, disclosure of legal entity status, and important disclaimers required by international, federal, and consumer law expectations, including those under the EU and UK regimes. It also outlines how to reach Palmabook for legal or partner inquiries.

1. Legal Entity Identification

Palmabook is operated and published by Palmabook Holdings, Inc., a corporation legally constituted and registered in the State of Delaware, United States of America.

Corporate form: Corporation under the Delaware General Corporation Law.

Registered jurisdiction: State of Delaware, USA.

Principal place of business: 300 Delaware Ave, Suite 210, Wilmington, DE 19801, USA.

Domain name: palmabook.com

Corporate email contacts:

• For partnership or business discussions: partners@palmabook.com
• For advertising and marketing inquiries: ads@palmabook.com
• For legal correspondence or service of process notifications: partners@palmabook.com

Palmabook Holdings, Inc. is the sole operator and owner of the Palmabook platform. There is no other entity, subsidiary, or branch responsible for the operation of palmabook.com. All platform activities, including contractual relationships arising from the digital interface, are conducted under the exclusive control of this Delaware corporation.

2. Nature of Services and Platform Function

Palmabook provides an online platform that facilitates the listing, discovery, and booking of vacation rental properties. The platform allows independent property owners or managers ("Hosts") to offer accommodations to travelers ("Guests"). Users can search, communicate, and complete bookings through palmabook.com using digital payment integrations provided by Stripe Connect and, optionally, PayPal.

Palmabook acts solely as an intermediary. It provides the online technology, payment infrastructure, and communication tools necessary for the establishment of direct host-guest contractual relationships. Palmabook does not own, manage, operate, or inspect any property listed on the platform unless explicitly indicated in specific property documentation. In typical circumstances, Palmabook Holdings, Inc. is not the contracting party for lodging services but rather the digital facilitator that transmits booking requests, confirms acceptance, and processes payments through secure third-party gateways.

The contract to rent or occupy a property is formed directly between the Guest and the Host. Consequently, legal obligations regarding accommodation quality, maintenance, local licensing, and guest safety are borne by the Host. Nonetheless, Palmabook encourages compliance with all applicable laws and provides a structured complaint-handling system.

3. Applicable Law and Jurisdictional Reference

Palmabook Holdings, Inc. is incorporated in the State of Delaware and operates under Delaware corporate law principles. Any corporate or contractual aspect related to the operation of the platform or to any commercial relationship with advertisers or business partners is governed by the laws of Delaware, USA.

For international users, mandatory provisions of their local consumer protection or privacy laws may additionally apply. This includes, but is not limited to:

• The consumer rights under the EU Consumer Rights Directive and the Online Dispute Resolution Regulation.
• The UK Consumer Rights Act for UK users.
• Canada’s national consumer protection frameworks.
• Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) as applicable to users located in Mexico.

This layered approach ensures that users enjoy the protection afforded by mandatory consumer law in their country of habitual residence while the underlying contractual or corporate governance structure remains anchored in Delaware law.

4. Platform Responsibilities and Liability Limitations

Palmabook’s role is limited to hosting and maintaining an online platform where independent parties can engage in renting accommodations. Although Palmabook implements screening systems, reviews, and secure payment processing through PCI-DSS - compliant Stripe Connect and optional PayPal services, the platform neither guarantees the performance of Hosts nor assumes liability for the acts or omissions of independent users.

Palmabook exerts commercially reasonable efforts to maintain up-to-date listings, secure data transmission, and reliable availability of its interface. However, it cannot warrant uninterrupted access, absence of errors, or complete immunity from technical interruptions or cyber incidents.

Except where prohibited by mandatory law, Palmabook disclaims liability for:

1. Property conditions, occupancy disputes, or discrepancies between listing descriptions and reality.
2. Personal injury, property damage, or any event occurring during a stay or arising out of improper use of a property.
3. Losses originating from delays, force majeure events, connectivity failures, or third-party host inaccuracy.
4. Breaches of local tax or registration obligations by Hosts or Guests.

Palmabook’s liability to consumers remains limited to the amount of fees paid by the user to Palmabook for the specific transaction, except where such limitation is void under consumer law. In all other respects, Palmabook provides its services under the principle of good faith and professional diligence.

5. Intellectual Property Rights

All content, logos, software features, text, visual designs, layouts, and other materials appearing on palmabook.com are the exclusive property of Palmabook Holdings, Inc. or are used under appropriate license by the company. The compilation of listings, analytical tools, synchronization algorithms, icons, and other proprietary components belong exclusively to Palmabook Holdings, Inc.

Users are granted a limited, non-transferable, and revocable license to access and use the website solely for legitimate vacation rental purposes. No portion of the website may be copied, republished, transmitted, or modified without express written consent from Palmabook Holdings, Inc. In particular, the reproduction of Palmabook’s logo, design layout, or any catalog of listings for commercial use without authorization constitutes a violation of intellectual property rights.

Palmabook vigorously enforces its rights under U.S. intellectual property law and international conventions, including the Berne Convention and TRIPS standards. Unauthorized scraping, deep linking for competitive resale, or automated data extraction from palmabook.com is prohibited.

6. Payment Processing and Security

Online transactions on Palmabook are processed through Stripe Connect and PayPal, ensuring compliance with PCI DSS standards. Card data entered by users is transmitted securely using Stripe Elements. Palmabook does not directly store or access users’ full payment card details. Payment information is encrypted and managed exclusively within the PCI-DSS - compliant environment of our processors.

Users are expected to verify that they are connected via HTTPS when making transactions. Palmabook will never request card details by email. Any suspicious communication pretending to come from Palmabook should be reported immediately to partners@palmabook.com.

Palmabook monitors payment activities to prevent fraud and to comply with anti-money-laundering (AML) and Know-Your-Customer (KYC) principles as implemented by our payment partners. Where confirmation is required, users may be asked to provide identity documentation through secure verification mechanisms supported by Stripe and PayPal.

7. External Links and Third-Party Services

Palmabook integrates with external systems and partner channels to improve functionality. These include OTA synchronization with Airbnb, Booking.com, Vrbo, and Expedia via iCal connections, as well as RateHawk bedbank integration for certain inventory data.

Additionally, marketing and analytics technologies are employed, such as Google Analytics 4 (G-6Z719PJGL3), Google Ads (AW-7996167009), and Google Consent Mode v2. These services are operated by third parties under their own privacy and legal frameworks. Palmabook holds no responsibility for external websites’ accuracy, policy content, or availability.

The platform may include outbound links to third-party portals for your convenience. However, those sites are not under the control of Palmabook Holdings, Inc., and access to them occurs at your own risk. By following any third-party link, you acknowledge that Palmabook cannot be held responsible for the accessibility, completeness, or security of those external resources.

8. Cancellation Policies Summary

Palmabook displays Host-specific cancellation policies to Guests before booking confirmation. Those terms form part of the rental contract between Host and Guest. The standardized categories used across the platform are as follows:

• Flexible: Full refund if cancellation occurs more than 1 day before check-in.
• Moderate: Full refund if cancellation occurs more than 5 days before check-in.
• Strict: 50 percent refund if cancellation occurs more than 7 days before check-in; no refund after that time.
• Super Strict: 50 percent refund if cancellation occurs more than 30 days before check-in; this option is available by invitation only for certain premium listings.

When no check-in occurs, any cleaning fee is refunded. Hosts and Guests are urged to review these terms carefully prior to confirming bookings.

9. Hosting, Maintenance, and Data Security

Palmabook Holdings, Inc. uses professional, geographically redundant data center and cloud infrastructure providers to host the website and process user data. For security reasons and in compliance with standard transparency practices, Palmabook does not publish the physical address or identity of its hosting vendors. Hosting providers are selected according to recognized standards for uptime, encryption, and incident response.

The platform employs Secure Sockets Layer (SSL) encryption, periodic security audits, and layered firewalls to protect personal and transactional data. Palmabook also integrates Google Consent Mode v2 to respect European data privacy consent frameworks.

Despite these precautions, users are advised that online communications can never be guaranteed as entirely confidential. Palmabook cannot warrant absolute protection against unauthorized access or technical intrusion. In any suspected breach scenario, Palmabook acts promptly in accordance with data protection best practices and notifies affected parties where legally required.

10. Complaints and Dispute Resolution

Palmabook Holdings, Inc. maintains a structured complaint-handling process to ensure transparency and accountability. Users who encounter issues or deficiencies with service delivery or host responsiveness can contact partners@palmabook.com for operational issues, or partners@palmabook.com for formal complaints.

Palmabook endeavors to respond within a reasonable time frame, typically within ten business days, though certain complexities may require additional investigation. Palmabook’s team will request relevant evidence to assess complaints fairly.

For EU consumers, Palmabook refers to the European Commission’s Online Dispute Resolution (ODR) platform. The ODR platform is an official EU service enabling cross-border consumer dispute filings and is accessible at https://ec.europa.eu/consumers/odr. Palmabook does not guarantee that every complaint can be handled via this mechanism, but will cooperate in good faith when such procedures apply.

Where informal resolution fails, disputes involving Palmabook Holdings, Inc. are subject to Delaware jurisdiction as the home forum for corporate matters, except where consumer protection law compels a different forum or arbitration process.

11. User Conduct and Legal Compliance

The integrity of palmabook.com depends on responsible use by all participants. Users must ensure that any content they upload - including property photos, descriptions, and reviews - complies with applicable laws, does not infringe intellectual property rights, and avoids defamatory or misleading statements.

Palmabook reserves the right to remove unlawful content, suspend accounts engaged in fraudulent activity, and report apparent violations to appropriate authorities. Each Host is responsible for registering and paying applicable lodging or occupancy taxes within their jurisdiction. Guests are responsible for using accommodations properly and in accordance with local laws.

By using the site, users acknowledge that the service functions as an intermediary technology subject to the safe-harbor principles available to online hosting platforms under U.S. and EU law.

12. Disclaimer of Endorsement and Technical Accuracy

Palmabook Holdings, Inc. expends continuous effort to ensure that the information displayed on palmabook.com remains accurate and current. However, data may be contributed by independent Hosts or derived from third-party integration systems. Therefore, Palmabook cannot guarantee completeness, accuracy, or timeliness.

The inclusion of any listing, third-party advertisement, or affiliate link does not imply approval or endorsement by Palmabook of the Host, advertiser, or linked site. Information is offered “as available” without warranty unless otherwise mandated by law.

Users should always verify listing details, local legal requirements such as licensing and safety protocols, and travel conditions before entering into a booking.

13. Advertising and Affiliate Relationships

Palmabook participates in the AWIN affiliate network which may display or enable monetized links across certain listings or suggestions. Any affiliate marketing conducted through palmabook.com complies with applicable disclosure obligations.

Advertisers may contact ads@palmabook.com for official placement and policy information. Palmabook does not authorize any external party to sell advertising or sponsorships representing itself outside of such direct correspondence.

All advertising content is subject to review for accuracy, non-deceptive presentation, and compliance with applicable marketing codes. The presence of affiliate or sponsored content does not diminish Palmabook’s neutrality with respect to hosts or travelers.

14. Communications and Notices

Official communications intended for Palmabook Holdings, Inc. should be sent exclusively by email. The valid emails are:

• partners@palmabook.com for legal service and notices under regulatory frameworks, court processes, or formal compliance matters.
• partners@palmabook.com for partnership inquiries, technical cooperation, or support-related communication.

Palmabook does not conduct official communications through unofficial domains or social media messaging. Any third-party claiming otherwise should be disregarded. Users ought to exercise caution and authenticate the domain to prevent phishing incidents.

15. Privacy Reference

Although this Legal Notice focuses on legal and corporate disclosures rather than privacy practices, Palmabook reaffirms its adherence to fair information principles consistent with the applicable privacy frameworks in the United States, the European Economic Area, and other relevant jurisdictions.

Palmabook handles personal data consistent with user consent preferences recorded through Google Consent Mode v2 and processes transaction data only to the extent necessary to complete bookings.

For privacy-related inquiries or data subject requests, users shall contact partners@palmabook.com, specifying the nature of their request and including appropriate verification details to confirm identity.

16. Severability and Continuous Updates

If any provision of this Legal Notice is deemed invalid or unenforceable by a competent authority, such determination will not affect the remaining provisions, which shall remain valid to the fullest extent permitted by applicable law.

Palmabook Holdings, Inc. reserves the right to update this Legal Notice periodically to reflect changes in corporate structure, applicable law, or technology integrations. The most recent version is always available at palmabook.com/legal-notice. This document is dynamically considered effective as of the date of your visit.

Users are encouraged to consult this page regularly to stay informed of any modifications or restatements. Continued use of the platform after an update constitutes acceptance of the revised terms.

17. Final Provisions

Palmabook Holdings, Inc. thanks users for their trust and cooperation. The platform’s mission is to expand accessibility and confidence in short-term vacation rentals while maintaining legal transparency and compliance with cross-border consumer standards.

Nothing in this Legal Notice restricts or limits consumers’ mandatory rights under applicable law. All headings are for convenience only and do not influence interpretation.

This Legal Notice embodies the full corporate disclosure required for the identification of Palmabook Holdings, Inc., clarifies its intermediary function in hosting vacation rental listings, sets out its legal responsibilities and limitations, and reaffirms its commitment to consumer fairness, data protection, and lawful operation under Delaware law.

Should you require additional clarifications about corporate standing, complainthandling mechanisms, or international regulatory correspondence, please send your detailed inquiry to partners@palmabook.com for an official response.

Palmabook Holdings, Inc. (Delaware, USA) reiterates that it is the sole responsible entity for operating and maintaining the platform palmabook.com, and this Legal Notice applies universally to all visitors and users of the service, regardless of their country of residence.

End of Legal Notice