Palmabook Affiliate & Advertising Compliance Statement (AWIN – Booking.com)
Last updated: 2025-12-15
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Important disclosure
Palmabook.com participates in the Booking.com affiliate programme via the AWIN network.
When you click a Palmabook link that takes you to Booking.com and complete an eligible booking, Palmabook.com may earn a commission from Booking.com at no extra cost to you.
As a Booking.com Affiliate, Palmabook.com earns from qualifying transactions.
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1. About Palmabook’s role (Master definition — SAFE)
Palmabook operates a dual-model travel platform: (i) Direct Bookings offered under Palmabook’s own terms for selected properties, and (ii) Partner Bookings, where users are redirected to third‑party partners (such as Booking.com via AWIN) to complete reservations. Palmabook’s affiliate participation applies exclusively to Partner Bookings and does not apply to Direct Bookings on Palmabook.
Depending on the listing label, Palmabook enables travellers to complete a Direct Booking on Palmabook or connect to trusted partners to complete a Partner Booking.
Listing label = source of truth:
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“Book on Palmabook” = Direct Booking (Instant Booking or Request‑to‑Book)
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“View on Booking.com” = Partner Booking (Booking.com via AWIN)
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2. Booking.com responsibility (Partner Bookings only)
For Partner Bookings completed on Booking.com:
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Once you leave Palmabook.com and reach Booking.com, your reservation is fully handled by Booking.com.
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Booking.com is solely responsible for inventory, pricing, booking flow, customer service and travel services.
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Palmabook.com cannot modify, cancel or refund any Booking.com reservation.
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Palmabook.com is not responsible for Booking.com’s content, pricing, availability or customer support.
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3. Relationship with Booking.com and AWIN
Palmabook.com participates in the Booking.com affiliate programme through the AWIN network.
All affiliate links use official AWIN tracking (e.g., awin1.com links containing Booking.com’s advertiser ID and Palmabook’s publisher ID).
Booking.com may pay Palmabook a commission for eligible “materialised” reservations according to Booking.com/AWIN attribution rules.
Cancelled, fraudulent or ineligible reservations do not generate commission.
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4. How our redirect works (Partner Bookings only)
This redirect flow applies to Partner Bookings only (listings labeled “View on Booking.com”).
When you search or click “View on Booking.com” on Palmabook:
• Your destination text (e.g., city or hotel) is cleaned and encoded.
• A Booking.com URL is generated.
• The URL is placed inside AWIN’s official tracking link.
• You are redirected once to AWIN, then immediately to Booking.com.
This redirect only happens after your explicit action. Palmabook does not:
• use any HTML element that allows embedding another HTML document, including iframes
• install toolbars or browser extensions
• trigger auto-redirects, pop-ups, pop-unders or forced navigation
• store or process Booking.com login or payment data
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5. Direct Bookings on Palmabook (Palmabook Booking)
For listings labeled “Book on Palmabook”:
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Booking method: Instant Booking or Request‑to‑Book (as displayed)
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Terms: Palmabook’s booking conditions are displayed before confirmation
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Refunds/cancellations: Palmabook’s refund/cancellation policy applies to Direct Bookings and is displayed before confirmation
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Support: Palmabook support covers Palmabook platform issues and Direct Bookings
Palmabook’s Booking.com affiliate participation does not apply to Direct Bookings.
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6. Cashback, rewards and incentives (if applicable)
Palmabook may offer cashback or rewards where permitted by Booking.com rules.
If cashback is active, Palmabook will clearly indicate it. Rules:
• Cashback applies only on eligible accommodation, car rental or flight rates
• Taxes, VAT, service fees and optional extras are excluded
• Cashback is payable only after Booking.com confirms completion and approves commission
• Payment may take up to 2 months after completion
If no cashback is displayed, no cashback applies.
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7. Content standards and eligibility
Palmabook.com maintains a safe and compliant environment:
• No obscene, violent, hateful or illegal content
• No targeting of children under applicable age thresholds
• No use of Booking.com trademarks or confusing variations in domains, usernames or IDs
• No hosting of pirated or infringing content
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8. Prohibited techniques
To protect users and partners, Palmabook strictly prohibits the following techniques. These rules align with AWIN, Booking.com and Google Ads requirements.
Palmabook does NOT:
• use Booking.com trademarks in domains, subdomains or social handles
• embed Booking.com inside iframes
• install extensions, toolbars, adware or injected affiliate links
• hijack Booking.com ads or impersonate Booking.com
• use malware or harmful code
• resell or sublicense AWIN tracking links
• engage in black-hat SEO or deceptive redirection
Palmabook does not accept, buy or redirect any traffic originating from prohibited or unverifiable sources (including blind traffic networks).
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9. Google Ads and paid media
Palmabook’s advertising rules:
• All ads send users to Palmabook.com, never directly to Booking.com
• No bidding on Booking.com brand terms or confusing variants
• Ads must clearly present Palmabook.com (no impersonation)
• Full compliance with Google Ads policies (trademarks, transparency, safety)
• No traffic from restricted sources (extensions/toolbars/adware, blind networks, forced redirects)
Palmabook does not run direct-link ads where the final URL is a Booking.com domain.
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10. Data use, privacy and AI
Affiliate data (clicks, conversions, commissions) is used only for:
• performance analytics
• fraud prevention
• product improvement
• reporting to partners
Palmabook does NOT use Booking.com creatives, tracking links or affiliate data to train or improve AI systems without explicit written approval from Booking.com and AWIN.
Personal data is processed according to the Palmabook Privacy Policy.
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11. Reporting, payments and de-duplication
Commissions are determined by Booking.com and AWIN. Palmabook cannot control:
• which bookings qualify
• cancellations or fraud categories
• de-duplication of sales between marketing channels
Therefore, commission (and any cashback) cannot be guaranteed for every booking.
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12. Updates to this page
Affiliate and advertising rules evolve. Palmabook may update this page at any time to remain compliant. Significant changes will update the “Last updated” date.
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13. No legal advice / no partnership
This page provides transparency but is not legal advice. Nothing here creates a partnership, joint venture or agency relationship with Booking.com.
Participation is governed solely by agreements with AWIN and Booking.com.
Nothing in this page overrides the contractual terms between AWIN, Booking.com and Palmabook.com.
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14. Redirect Controller & Technical Compliance (Partner Bookings only)
Palmabook.com uses a controlled and transparent redirect flow to connect users to Booking.com through the AWIN affiliate network.
The redirect only activates after a user action. Palmabook does NOT:
• use iframes
• trigger auto-redirects, pop-unders, pop-ups or forced navigation
• inject affiliate links using extensions, toolbars, scripts or software
• spoof or mask Booking.com URLs
• access, store or process Booking.com login credentials, payment data or session details
• interfere with tracking systems
Palmabook keeps internal logs and documentation to ensure ongoing compliance and technical accuracy.
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15. Related policy
For Google Ads destination quality and operational protocols, see:
Google Ads & Booking Operations Compliance Policy (Palmabook.com)
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16. Contact