Effective date: this document is effective as of the date of your visit.
Palmabook Holdings, Inc. (a Delaware C-Corporation)
Delaware registered office / principal business address: 300 Delaware Ave, Suite 210, Wilmington, DE 19801, USA.
Contact: partners@palmabook.com · +1 (855) 448-2665 (AI agent line)

Palmabook Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of the Palmabook website located at palmabook.com, any subdomains, mobile-enabled pages, APIs, communications, and related services (collectively, the “Platform”), operated by Palmabook Holdings Inc., a Delaware corporation, together with its affiliates, subsidiaries, and operational partners“Palmabook,” “we,” “us,” or “our”).

Palmabook is a travel reseller. Palmabook purchases hotel accommodation from professional accommodation suppliers and distributors at a net rate, and resells it to travellers under its own name, at a retail price it determines, as merchant of record. Palmabook does not operate a marketplace between travellers and private hosts, and does not accept accommodation from private individuals.

By accessing or using the Platform, creating an account, making a booking, or otherwise interacting with Palmabook, you agree to be bound by these Terms and by the policies incorporated by reference, including our Privacy Policy, our Cancellation and Refund Policy, our Traveller Refund Protection page, and any supplemental terms presented to you for a particular service.

If you do not agree to these Terms, you may not access or use the Platform.

1. Acceptance of Terms & Eligibility

1.1 Binding Agreement

These Terms constitute a legally binding agreement between you and Palmabook. If you use the Platform on behalf of a company, entity, or other organization, you represent and warrant that you have authority to bind that organization, and “you” will include both you and that organization.

1.2 Eligibility Requirements

You may use the Platform only if you:

  1. are at least 18 years of age;
  2. have the legal capacity and authority to enter into a binding contract;
  3. are not prohibited from using the Platform under applicable law;
  4. are not located in, organized in, or ordinarily resident in a jurisdiction subject to comprehensive sanctions or restrictions that would make use of the Platform unlawful; and
  5. can provide accurate, current, and complete information as requested by Palmabook or its payment and identity verification providers.

1.3 No Host or Property Owner Accounts

Palmabook does not accept accommodation from private individuals and does not operate host accounts. You cannot list a property, a room or a home on this Platform. All accommodation offered on palmabook.com is sourced from professional accommodation suppliers with whom Palmabook holds a commercial contract.

Any provision of these Terms that refers to a Supplier applies to those contracted professional partners, and not to any user of the Platform.

1.4 Compliance with Law

You are solely responsible for complying with all laws applicable to your use of the Platform, including consumer, landlord-tenant, tourism, anti-discrimination, privacy, export control, sanctions, anti-money laundering, and tax laws.

2. Definitions

For purposes of these Terms:

2.1 “Account”

means the registered user account created to access or use certain features of the Platform.

2.2 “Booking”

means a confirmed reservation for an accommodation or related service made through the Platform.

2.3 “Guest”

means any individual or entity that searches for, books, pays for, or stays at an accommodation offered through the Platform, including any additional guests, invitees, or occupants associated with that reservation.

2.4 “Supplier”

means a professional accommodation provider, hotel group, or accommodation distributor that supplies hotel inventory to Palmabook under a commercial contract, together with the underlying property that delivers the stay.

2.5 “Accommodation”

means a hotel room or other lodging product offered on the Platform, together with the description, photographs, bed configuration, rate, cancellation terms, taxes and availability supplied to Palmabook for that product.

2.6 “Palmabook Content”

means all content, trademarks, software, interfaces, design elements, text, images, graphics, logos, databases, compilations, and other materials provided by Palmabook or on its behalf, excluding User Content.

2.7 “User Content”

means any information, data, text, reviews, ratings, images, videos, communications, accommodation details, feedback, or other content submitted, posted, uploaded, transmitted, or otherwise made available by a user through or in connection with the Platform.

2.8 “Service Fees”

Palmabook does not charge travellers a service fee, a reservation fee, a booking fee or a cleaning fee. The total price displayed before payment is the amount charged. In this Agreement, “Service Fees” refers only to payment processing charges passed through at cost by our payment providers.

2.9 “Applicable Law”

means all applicable laws, regulations, ordinances, codes, rules, regulatory guidance, court orders, sanctions programs, and industry obligations in any relevant jurisdiction.

3. Account Registration & Security

3.1 Account Creation

To access certain features of the Platform, you must create an Account and provide accurate, current, and complete information. You agree to keep your Account information updated at all times.

3.2 Verification Methods

Palmabook may require or permit verification of your account through one or more of the following: email verification; password authentication; a one-time password delivered by a third-party verification provider; passkey or FIDO2 authentication; phone verification; government identification verification; and biometric or liveness checks where legally permitted and administered by approved vendors.

Palmabook does not make payouts to users and therefore does not operate payout account onboarding. Completion of verification does not constitute an endorsement, certification, guarantee or warranty by Palmabook regarding any user's identity, trustworthiness or conduct.

3.3 Account Security

You are responsible for:

  1. maintaining the confidentiality of your login credentials and authentication methods;
  2. restricting access to your devices and Account;
  3. all activities conducted through your Account, whether authorized by you or not, unless prohibited by law; and
  4. promptly notifying Palmabook at partners@palmabook.com of any suspected unauthorized access, fraud, credential compromise, or security incident.

3.4 Accuracy of Information

You may not create an Account using false identity information, impersonate another person or entity, or misrepresent your affiliation with any individual or business.

3.5 One Account Per User

Palmabook may limit users to one Account unless we expressly authorize multiple Accounts for legitimate business or operational purposes.

3.6 Screening and Risk Review

Palmabook reserves the right, to the extent permitted by law, to conduct fraud screening, sanctions screening, chargeback risk assessment, identity verification, business verification, and other compliance reviews. We may suspend transactions or access pending completion of such reviews.

4. Booking Process & Formation of Contract

4.1 Our Role

Palmabook is a travel reseller. Palmabook Holdings, Inc. purchases hotel inventory from professional Suppliers at a net rate and resells it under its own name and at its own price.

Palmabook is the merchant of record for every reservation made on this Platform. This means Palmabook is the party that contracts with you, the party that charges your payment method, and the party that refunds it. The charge appears on your statement under the Palmabook name.

Palmabook is not a marketplace intermediary between travellers and private hosts, and does not introduce you to a counterparty with whom you form a separate accommodation contract. Your booking contract for the reseller service is with Palmabook.

4.2 Booking Request and Confirmation

A Booking is not confirmed until Palmabook issues a written booking confirmation by email, in-app notice, or another durable medium. Availability displayed on the Platform is not guaranteed until confirmation is issued.

4.3 Right to Reject or Cancel Before Confirmation

Palmabook may refuse, decline, or cancel a booking request prior to confirmation for reasons including pricing error, availability error, suspected fraud, sanctions concerns, KYC issues, legal restrictions, technical malfunction, or inability to fulfill the reservation.

4.4 Formation of Contract

Upon confirmation, you enter into a binding obligation to pay the total price and to comply with the conditions of the booking, and Palmabook enters into a binding obligation to provide the accommodation as sold.

There is only one contractual structure on this Platform. The reservation contract is between you and Palmabook Holdings, Inc., acting as reseller and merchant of record. You do not form a separate accommodation contract with the property or with any supplier through this Platform, and you are never asked to.

The property that delivers your stay is responsible for the physical performance of the accommodation, but that does not divide your contract: if the accommodation is not provided as sold, your remedy is against Palmabook, under section 6.2 and the Traveller Refund Protection page.

4.5 Accommodation Information

Descriptions, photographs, amenities, bed configurations, star ratings, distances and availability are supplied to Palmabook by the Supplier. Palmabook displays that information as received and does not create it.

Where a Supplier provides no information for a given field, Palmabook displays nothing rather than estimating or completing it. Palmabook does not invent photographs, guest ratings, bed types or amenities, and does not label a rate refundable or non-refundable without the underlying terms.

Palmabook does not warrant that supplied information is always complete, current or free of error. Local conditions, works in progress, seasonal closures of facilities and neighbourhood conditions may differ from expectations or change over time. If you find a discrepancy between what the Platform displayed and what exists, report it to us: we treat it as a defect on our side.

4.6 Hotel Policies and Supplemental Terms

A reservation may be subject to policies set by the property, including check-in and check-out times, minimum age at check-in, identification requirements, deposits or damage preauthorisations taken by the property on arrival, resort fees and city or tourist taxes collected locally, pet restrictions and quiet hours.

Amounts collected by the property on site are paid by you directly to the property and are not charged by Palmabook. Palmabook can only refund what Palmabook charged. Where such amounts are known to us before booking, they are disclosed at checkout.

5. Payments, Fees & Markup Disclosure

5.1 Pricing Structure

Palmabook does not operate on a post-stay commission model. Palmabook acquires accommodation from Suppliers at a net rate and offers it to travellers at a retail rate determined by Palmabook.

The retail price includes a markup above the net rate, and that markup may vary by property, season, demand, currency, risk profile and commercial strategy. The retail price also incorporates payment processing costs, so that the amount displayed is the amount charged.

5.2 Markup Disclosure

By using the Platform you acknowledge that the price displayed to you may exceed the net rate paid by Palmabook to its Supplier, and that Palmabook retains the difference as its compensation. This is how Palmabook is paid, and no separate commission or service fee is added to your total.

Palmabook is not required to disclose supplier net rates, internal margins or pricing formulas, except where Applicable Law requires it.

5.3 Total Price and Taxes

Before checkout you are shown the total amount payable to Palmabook, taxes and fees included. There is no cleaning fee and no service fee added after the fact.

Certain charges may nonetheless be collected by the property on site rather than by Palmabook, in particular city, tourist or occupancy taxes and resort fees where local rules require them to be paid locally, together with any deposit or damage preauthorisation. Those amounts are disclosed at checkout where they are known to us, and they are not part of what Palmabook charges or refunds.

5.4 Payment Authorization

By providing a payment method, you authorize Palmabook and its payment service providers, including Stripe, to:

  1. charge your payment method for all amounts due;
  2. place holds, reserves, or preauthorizations where applicable;
  3. use updated card information supplied by your bank or network;
  4. charge partial, installment, or delayed amounts where clearly disclosed;
  5. process refunds, reversals, and adjustments; and
  6. conduct fraud and identity verification.

5.5 Currency

All prices on this Platform are displayed and charged in United States dollars. Refunds are issued in the same currency as the charge.

If the currency of your card differs from United States dollars, your bank or card network performs the conversion at its own rate and may add its own charges. Palmabook does not set those rates and is not responsible for exchange rate movements, bank fees or card issuer surcharges.

5.6 Payments to Suppliers

Palmabook pays its Suppliers under the terms of its commercial contracts with them. Travellers never pay a Supplier through the Platform, and the settlement of amounts between Palmabook and its Suppliers has no effect on the price you pay or on any refund owed to you.

A dispute between Palmabook and a Supplier is never a reason to withhold money owed to a traveller.

5.7 Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute without valid legal basis, Palmabook may recover the disputed amount, associated fees, collection costs, and any resulting losses from you to the fullest extent permitted by law.

5.8 Collection Rights

If amounts you owe are unpaid, Palmabook may engage collection agencies, lawyers, payment processors, or other recovery partners and may pursue lawful remedies.

6. Suppliers and Accommodation Standards

6.1 Accurate Accommodation Information

Palmabook requires its Suppliers to provide accurate and lawful information about each accommodation, including property type and location, occupancy limits, bed configuration, amenities and services, mandatory charges collected on site, health and safety features, accessibility features, photographs, and any local permit or registration number required by law.

Palmabook displays that information without embellishment, and omits any field a Supplier does not provide.

6.2 Availability and Fulfilment

Suppliers are required to honour confirmed reservations and to provide the accommodation as sold. Where a property fails to do so, Palmabook refunds the amount charged in full, whatever the cancellation terms of the rate, as set out in the Cancellation and Refund Policy and the Traveller Refund Protection page.

A non-refundable rate never entitles anyone to retain your money for a room that was not provided.

6.3 Safety and Habitability

The property that delivers your stay is responsible for ensuring that the accommodation is safe, habitable, clean and compliant with Applicable Law, including fire safety, structural safety, sanitation, electrical and gas safety, pool safety and emergency access requirements. Palmabook does not own, operate, manage or inspect the properties it sells.

If you encounter a safety problem during a stay, tell the property immediately and tell us. Where the accommodation cannot lawfully or safely be occupied, it falls under section 6.2.

6.4 Legal Compliance

Each property is responsible for obtaining and maintaining its own licences, permits, registrations and approvals, and for complying with the accommodation, tax and consumer laws applicable to it, including the collection and remittance of any tax not collected by Palmabook.

Palmabook does not offer accommodation in countries or territories subject to comprehensive sanctions that would make the transaction unlawful, and applies that restriction before a search result is displayed rather than after payment.

6.5 Insurance

Palmabook does not provide travel insurance, cancellation insurance, property insurance or liability coverage, and nothing on this Platform should be understood as insurance. If you want cover for events outside the cancellation terms of your rate, such as illness or a missed flight, obtain it separately before you travel.

6.6 No Circumvention

You may not use the Platform to obtain rate information, availability or supplier identity in order to book the same stay outside the Platform in breach of these Terms, nor to extract, scrape or resell Platform content. Rates, availability and supplier terms displayed on the Platform are commercially confidential.

6.7 Supplier Cooperation

Palmabook requires its Suppliers to cooperate in investigations, refund reviews, chargeback responses, traveller safety matters and regulatory enquiries. Where a Supplier fails to cooperate, that failure does not suspend any refund owed to a traveller: Palmabook settles with the traveller first and resolves the commercial question with the Supplier afterwards.

7. Guest Responsibilities & Conduct

7.1 Accurate Information

Guests must provide truthful booking details, including guest count, purpose of stay where required, and any special requests relevant to the reservation.

7.2 Compliance with Rules

You must comply with all applicable laws, with the policies of the property and the conditions of your booking, with stated occupancy limits, with check-in and check-out procedures, with your payment obligations, and with lawful instructions given by the property or by Palmabook in relation to the stay.

7.3 Respectful Conduct

Guests must treat accommodations, neighbors, community members, Suppliers, and staff with care and respect. Guests are responsible for the conduct of all invitees, minors, additional guests, visitors, and pets associated with their booking.

7.4 Damage and Losses

Guests are responsible for damage, excessive cleaning, missing items, smoking remediation, unauthorized occupancy, fines, penalties, and other losses caused by them or anyone they permit onto the property, subject to proof and applicable law.

7.5 No Parties or Illegal Activity

Unless expressly authorized in writing, Guests may not use accommodations for parties, events, commercial filming, unlawful gatherings, prostitution, drug activity, weapons storage, human trafficking, or any illegal or hazardous purpose.

7.6 Compliance with Destination Rules

Guests are responsible for understanding local travel requirements, visa rules, health requirements, safety conditions, and legal restrictions in the destination.

8. Cancellations & Refunds

8.1 Separate Policy Incorporated

Cancellations, refunds, credits, date changes, no-shows, overbooking remedies, and rebooking support are governed by Palmabook's Cancellation and Refund Policy, as updated from time to time and incorporated into these Terms by reference.

8.2 Policy Hierarchy

In the event of conflict between these Terms and the specific cancellation terms displayed at checkout or in the booking confirmation, the booking-specific terms will control for that reservation, except to the extent prohibited by law.

8.3 Refund Limitations

Refund eligibility depends on the cancellation terms of the rate you purchased, on the moment the cancellation is registered, and on whether the accommodation was provided as sold.

Refunds are issued to the original payment method only, in the currency charged. Palmabook does not settle a refund in travel credit, in vouchers, or by any other substitute, and does not require you to accept one. A refund is described as completed only once our payment processor confirms that it has succeeded.

Amounts paid by you directly to the property on site are outside what Palmabook charged and cannot be refunded by Palmabook.

8.4 Chargebacks Not a Substitute

Initiating a chargeback does not replace the obligation to follow Palmabook's cancellation and claims process.

9. Prohibited Activities

You may not, and may not assist or permit others to:

  1. violate any law, regulation, or third-party right;
  2. use the Platform for fraudulent, deceptive, or misleading purposes;
  3. provide false identity, property, payment, tax, or booking information;
  4. scrape, crawl, harvest, index, frame, mirror, or copy the Platform or Accommodation data without our prior written consent;
  5. use bots, automation, or other unauthorized means to access, monitor, or interact with the Platform;
  6. circumvent technical protections, rate limits, or access controls;
  7. interfere with or disrupt the Platform, servers, or networks;
  8. upload malware, viruses, or harmful code;
  9. reverse engineer, decompile, or attempt to extract source code except where prohibited from restriction by law;
  10. circumvent fees, payments, taxes, booking channels, or commercial rules;
  11. discriminate unlawfully against any person;
  12. infringe intellectual property, privacy, publicity, or contractual rights;
  13. use the Platform in connection with sanctions evasion, money laundering, terrorist financing, or other prohibited financial activity;
  14. create multiple Accounts to evade enforcement;
  15. manipulate reviews, ratings, search results, pricing, or booking metrics;
  16. offer or book fake Accommodations or non-existent accommodations;
  17. collect or use personal data from the Platform without lawful basis; or
  18. use the Platform in any manner that could expose Palmabook, its users, or service providers to security, regulatory, legal, or reputational risk.

Palmabook may investigate suspected violations and take any action permitted by law, including suspension, cancellation, reporting to authorities, withholding of funds, and legal action.

10. Intellectual Property

10.1 Ownership

The Platform and all Palmabook Content are owned by Palmabook or its licensors and are protected by copyright, trademark, trade secret, database, and other intellectual property laws.

10.2 Limited License

Subject to your compliance with these Terms, Palmabook grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform for its intended personal or internal business purposes.

10.3 Restrictions

You may not use Palmabook's name, logo, branding, domain names, page layouts, software, or proprietary content except as expressly permitted in writing.

10.4 Trademark Notice

“Palmabook” and related marks, logos, and service names are trademarks or unregistered marks of Palmabook or its affiliates. Nothing in these Terms grants any right to use them without prior written permission.

11. User Content & Feedback License

11.1 Ownership of User Content

As between you and Palmabook, you retain ownership of User Content you lawfully submit, subject to the rights granted in these Terms.

11.2 License to Palmabook

By submitting or making available User Content, you grant Palmabook a worldwide, perpetual, irrevocable, non-exclusive, royalty-free, fully paid, transferable, sublicensable license to supplier, store, reproduce, modify, adapt, translate, publish, distribute, publicly display, publicly perform, communicate, make available, create derivative works from, and otherwise use that User Content in any media and by any means now known or later developed, for purposes including:

  1. operating and improving the Platform;
  2. customer support and dispute handling;
  3. fraud prevention and safety;
  4. compliance and legal obligations;
  5. marketing, promotion, merchandising, and advertising; and
  6. training, analytics, quality assurance, and product development,

subject in all cases to our Privacy Policy and Applicable Law.

11.3 Feedback

If you provide suggestions, ideas, reviews, comments, or other feedback regarding the Platform or services, you grant Palmabook the unrestricted right to use such feedback without notice, attribution, compensation, or further consent.

11.4 User Content Representations

You represent and warrant that:

  1. you own or control all rights necessary to submit the User Content;
  2. the User Content is accurate to the best of your knowledge;
  3. the User Content does not infringe or violate any third-party right or Applicable Law; and
  4. the User Content is not defamatory, obscene, fraudulent, or misleading.

11.5 Content Moderation

Palmabook may, but is not obligated to, monitor, review, remove, restrict, or edit User Content at any time and for any reason.

12. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Palmabook, its parent, subsidiaries, affiliates, officers, directors, employees, contractors, agents, service providers, payment processors, and licensors from and against any and all claims, demands, actions, investigations, proceedings, liabilities, damages, judgments, settlements, losses, fines, penalties, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to:

  1. your breach of these Terms or any incorporated policy;
  2. your use of the Platform;
  3. your Accommodation, Booking, stay, accommodation operations, property condition, or conduct;
  4. your User Content;
  5. your violation of Applicable Law or third-party rights;
  6. injury, death, property damage, tax liability, regulatory action, or consumer claim arising from your acts or omissions; or
  7. any dispute between you and another user.

Palmabook reserves the right to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate fully.

13. Limitation of Liability

13.1 Maximum Liability

To the fullest extent permitted by Applicable Law, Palmabook's aggregate liability arising out of or relating to these Terms, the Platform, any Booking, or any claim between you and Palmabook will not exceed the greater of:

  1. the total amounts paid by you to Palmabook in connection with the specific Booking or transaction giving rise to the claim during the twelve (12) months preceding the event giving rise to liability; or
  2. US$100.

13.2 Excluded Damages

To the fullest extent permitted by law, Palmabook will not be liable for any:

  1. indirect, incidental, consequential, special, exemplary, or punitive damages;
  2. loss of profits, revenue, business, opportunity, goodwill, data, or reputation;
  3. personal injury, death, emotional distress, or property damage arising out of accommodations, travel, acts of users, or third parties;
  4. interruption, delay, inability to use the Platform, or security incident;
  5. inaccuracies in Accommodations or third-party content; or
  6. acts, omissions, errors, breaches, negligence, or misconduct of Suppliers, Guests, property managers, payment providers, telecom providers, or other third parties.

13.3 Allocation of Risk

You acknowledge that Palmabook has set its prices and entered into these Terms in reliance on the disclaimers and limitations of liability stated herein, which form an essential basis of the bargain.

13.4 Non-Excludable Rights

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Applicable Law, including certain consumer rights, fraud, willful misconduct, or statutory liabilities where non-waivable.

14. Disclaimers

14.1 Platform Provided “AS IS”

To the fullest extent permitted by law, the Platform and all content and services are provided “as is,” “as available,” and “with all faults.”

14.2 No Warranty

Palmabook disclaims all warranties, express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, quiet enjoyment, and any warranties arising from course of dealing or usage of trade.

14.3 No Guarantee of Availability or Suitability

Palmabook does not warrant that:

  1. the Platform will be uninterrupted, secure, or error-free;
  2. Accommodations or accommodations will meet your expectations or legal requirements;
  3. travel will be safe, lawful, or advisable;
  4. defects will be corrected; or
  5. verification procedures will detect all fraud or misconduct.

14.4 Third-Party Services

The Platform may rely on third-party services, including Stripe, Twilio, analytics providers, mapping tools, and identity verification vendors. Palmabook is not responsible for third-party systems, outages, policies, or acts beyond our reasonable control.

15. Dispute Resolution: Arbitration

15.1 Agreement to Arbitrate

Please read this section carefully. It affects your legal rights.

Except for matters that may be brought in small claims court, claims relating to intellectual property or unauthorized access, or requests for injunctive relief, you and Palmabook agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, any Booking, any accommodation, payments, advertising, representations, privacy, or the relationship between you and Palmabook (“Dispute”) shall be resolved by binding individual arbitration.

15.2 Informal Resolution First

Before initiating arbitration, the claimant must send a written notice of dispute describing the claim, requested relief, and supporting facts to partners@palmabook.com and, if mailed, to Palmabook's notice address in Section 21. The parties agree to attempt good-faith informal resolution for 30 days before filing arbitration.

15.3 Arbitration Rules and Administrator

The arbitration shall be administered by the American Arbitration Association (AAA) under its applicable Consumer Arbitration Rules or Commercial Arbitration Rules, as applicable, as modified by these Terms.

15.4 Seat and Venue

The legal seat of arbitration shall be Wilmington, Delaware, USA, unless the parties agree otherwise or mandatory law requires a different forum. Hearings may be conducted remotely where permitted by AAA rules.

15.5 Arbitrator Authority

The arbitrator, and not any court or agency, shall have exclusive authority to resolve any Dispute, including questions of arbitrability, scope, enforceability, formation, and validity of this arbitration agreement, except that a court of competent jurisdiction may determine issues relating to the enforceability of the class action waiver below to the extent required by law.

15.6 Class Action Waiver

To the fullest extent permitted by law, you and Palmabook agree that each may bring claims against the other only in an individual capacity and not as a plaintiff, claimant, class representative, or class member in any purported class, collective, coordinated, consolidated, mass, or representative proceeding.

Unless both parties agree otherwise, the arbitrator may not consolidate more than one person's claims and may not preside over any representative or class proceeding.

15.7 Jury Trial Waiver

To the fullest extent permitted by law, you and Palmabook knowingly and irrevocably waive any right to trial by jury for any Dispute.

15.8 Arbitration Costs

Payment of filing, administrative, and arbitrator fees shall be governed by AAA rules and Applicable Law. Each party shall bear its own attorneys' fees unless the arbitrator awards fees under contract, statute, or applicable rule.

15.9 Opt-Out Right

You may opt out of this arbitration agreement by sending written notice to partners@palmabook.com within 30 days after first accepting these Terms. Your opt-out notice must include your full legal name, email address associated with your Account, country of residence, and a clear statement that you opt out of arbitration. Opting out of arbitration will not affect any other part of these Terms.

15.10 Exceptions

Nothing in this Section prevents either party from:

  1. bringing an individual action in small claims court if eligible;
  2. seeking injunctive or equitable relief for misuse of intellectual property, confidential information, or unauthorized access;
  3. reporting issues to governmental authorities; or
  4. pursuing remedies where arbitration is prohibited by law.

15.11 Survival

This Section survives termination of these Terms and your use of the Platform.

16. Governing Law

16.1 Delaware Law

These Terms and any Dispute not subject to arbitration shall be governed by the laws of the State of Delaware, USA, without regard to conflict of laws principles.

16.2 Mandatory Consumer Protections

Nothing in these Terms deprives consumers of the benefit of mandatory protections under the laws of their country, state, province, or habitual residence where such protections are non-waivable.

16.3 Local Mandatory Law

Where Applicable Law in a jurisdiction imposes mandatory rights, disclosures, refund obligations, cancellation rights, privacy rights, or dispute resolution rules, those mandatory provisions will apply to the extent required.

17. Changes to Terms

17.1 Right to Modify

Palmabook may modify these Terms from time to time to reflect changes in the law, the Platform, our business model, payment flows, risk controls, or commercial practices.

17.2 Notice of Material Changes

For material changes, Palmabook will provide at least 30 days' prior notice by posting the updated Terms on the Platform, sending an email, or using another reasonable method.

17.3 Non-Material Changes

Non-material changes may become effective upon posting or as otherwise indicated.

17.4 Continued Use

If you continue to use the Platform after the effective date of updated Terms, you agree to the revised Terms. If you do not agree, you must stop using the Platform and, where applicable, close your Account.

18. Termination

18.1 Termination by You

You may stop using the Platform at any time. You may request Account closure, subject to completion of pending Bookings, payment obligations, legal retention requirements, fraud prevention needs, and other rights of Palmabook under Applicable Law.

18.2 Termination or Suspension by Palmabook

Palmabook may suspend, restrict, deactivate, or terminate your access to the Platform, Account, Accommodations, bookings, or payouts immediately, with or without notice, if:

  1. you breach these Terms or any policy;
  2. we suspect fraud, chargeback abuse, illegal activity, sanctions risk, or security risk;
  3. required verification is incomplete or fails;
  4. your conduct creates risk or potential liability for Palmabook, users, or third parties;
  5. required by law, court order, regulator, payment provider, insurer, or business partner; or
  6. we discontinue the Platform or a service in whole or in part.

18.3 Effect of Termination

Termination does not affect:

  1. accrued rights or obligations;
  2. pending payments, refunds, chargebacks, investigations, or disputes;
  3. rights to retain records as required by law;
  4. licenses already granted under these Terms; or
  5. provisions intended to survive, including Sections relating to payments, intellectual property, indemnification, limitation of liability, arbitration, governing law, and miscellaneous terms.

19. Force Majeure

Palmabook will not be liable for any delay, interruption, failure, cancellation, or inability to perform resulting from causes beyond its reasonable control, including acts of God, natural disasters, hurricanes, earthquakes, floods, fires, epidemics, pandemics, public health events, war, terrorism, civil unrest, embargoes, sanctions, labor disputes, utility failures, internet or telecom outages, cyberattacks, governmental actions, border closures, travel restrictions, payment network failures, supplier failures, or property unavailability caused by such events.

Nothing in this Section limits any non-waivable rights under Applicable Law or any refund rights expressly stated in the applicable cancellation policy.

20. Severability, Entire Agreement, Assignment

20.1 Severability

If any provision of these Terms is held unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted and the remaining provisions shall remain in full force and effect.

20.2 Entire Agreement

These Terms, together with all policies and booking-specific terms incorporated by reference, constitute the entire agreement between you and Palmabook regarding the subject matter hereof and supersede prior oral or written understandings relating to that subject matter.

20.3 No Waiver

Palmabook's failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

20.4 Assignment by You

You may not assign, transfer, delegate, or sublicense any rights or obligations under these Terms without Palmabook's prior written consent.

20.5 Assignment by Palmabook

Palmabook may assign, transfer, delegate, or subcontract these Terms or any rights or obligations under them, in whole or in part, to any affiliate, successor, acquirer, financing source, or as part of a merger, acquisition, reorganization, asset sale, or by operation of law.

20.6 Relationship of the Parties

Except as expressly stated, nothing in these Terms creates any agency, partnership, joint venture, employment, fiduciary, or franchise relationship between you and Palmabook.

20.7 Electronic Communications

You consent to receive communications electronically, including legal notices, disclosures, booking updates, and transactional messages. You are responsible for maintaining accurate contact information.

21. Contact

21.1 Legal Contact

Questions about these Terms or legal notices should be sent to:

Email: partners@palmabook.com

21.2 Notice Address

Formal legal notices to Palmabook shall be sent to its Delaware registered agent at the address then listed in the official records of the Delaware Secretary of State for Palmabook Holdings Inc., with a copy by email to partners@palmabook.com.

21.3 Consumer Support

For booking-related support, users should use the contact channels identified on the Platform. Sending operational support matters solely to the legal notice address may delay response.

By accessing or using Palmabook, you acknowledge that you have read, understood, and agree to these Terms of Service.