Palmabook Terms & Conditions

Cancellations • Refunds • Guest Rights • Legal Compliance (v6.0 – 2025)

Last updated October 2025
Effective worldwide for all Palmabook listings, experiences, and events.

1. Introduction

Palmabook.com (“Palmabook”, “we”, “us”, or “our”) is an independent travel-technology platform operated by Eventbook Inc. (Canada).
Palmabook connects verified hosts and global travelers, offering booking, marketing, and secure payment infrastructure.
By using our services, you agree to these Terms & Conditions and the associated Cancellation, Refund, Privacy, and Data-Protection Policies.

2. Scope

These Terms apply to all bookings—accommodation, experience, or event—made through Palmabook.com or its affiliates.
Each listing clearly displays the selected cancellation policy (Flexible, Moderate, or Strict) before checkout.

3. Standard Cancellation Policies

Policy Full Refund Deadline Partial Refund Non-Refundable Period Cleaning Fee Palmabook Service Fee
Flexible ≥ 24 h before check-in After 24 h → 1 night charged < 24 h Refunded if no check-in Non-refundable
Moderate ≥ 5 days before 50 % refund after deadline < 5 days Refunded if no check-in Non-refundable
Strict ≥ 7 days before 50 % refund < 7 days Refunded if no check-in Non-refundable

A cancellation becomes effective only when the guest clicks “Cancel” in Dashboard → Your Trips → Change or Cancel.
Refunds are automatically calculated and issued according to the chosen policy.

4. Fees and Taxes

  • Palmabook’s service fee is always non-refundable.

  • Cleaning fees are refunded if the guest never checks in.

  • All applicable taxes (VAT, IVA, TPS/TVQ, etc.) are retained and remitted per jurisdiction.

  • Currency conversion or banking charges may apply.

5. Extenuating Circumstances

A full refund may apply when verified documentation proves:

  • Government-imposed travel restrictions or border closures.

  • Declared natural disasters or states of emergency.

  • Severe illness, hospitalization, or death of an immediate family member.

  • Unsafe, fraudulent, or uninhabitable property conditions verified by Palmabook Trust & Safety.

Palmabook reserves sole discretion to determine eligibility and may request supporting evidence.

6. Host Obligations

Hosts must:

  • Honor confirmed bookings or risk suspension.

  • Maintain an annual cancellation rate below 2 %.

  • Provide accurate listing information and clear refund policies.

  • Authorize Palmabook to issue eligible refunds directly to guests.

  • Comply with local tax, safety, and consumer-protection laws.

7. Guest Obligations

Guests must:

  • Complete account verification within 72 hours of booking.

  • Respect house rules and property conditions.

  • Understand that no-shows are non-refundable.

  • Report any complaint within 24 hours after check-in.
    Guests are financially responsible for property damage. Hosts may claim reimbursement up to the security deposit or USD 1,000 per incident (whichever is greater).

8. Security Deposits and Damages

Palmabook may pre-authorize or hold a security deposit to cover verified damages, missing items, or extraordinary cleaning.
Guests receive written notice and proof before any charge is applied.

9. Mediation and Dispute Resolution

All disputes must be filed within 24 hours of check-in.
Palmabook’s Trust & Safety Team reviews evidence, communication logs, and payment data, then issues a final and binding decision.

10. Refund Process

Refunds are issued via the original payment method (Stripe, Wise, Payoneer, Mercury, etc.).
Processing time: 7 – 14 business days, depending on the bank and currency.
Palmabook may deduct third-party transaction fees where applicable.

11. Force Majeure

Neither host, guest, nor Palmabook shall be liable for failure to perform due to causes beyond reasonable control—such as natural disasters, war, strikes, pandemics, or government orders.
Palmabook may offer rescheduling or partial refunds at its discretion.

12. Limitation of Liability

Palmabook acts solely as a digital intermediary.
We do not own, operate, or manage listed properties.
Palmabook is not responsible for:

  • Property conditions or host actions.

  • Loss of profit, indirect, or consequential damages.

  • Currency fluctuations or bank delays.
    Total liability shall not exceed the amount paid by the guest for the disputed reservation.

13. Intellectual Property and User Content

All trademarks, code, and platform designs are the property of Eventbook Inc.
Users retain ownership of uploaded photos and text but grant Palmabook a worldwide, royalty-free, perpetual license to display and distribute that content for marketing or syndication.
Copying, scraping, or automated extraction of data is strictly prohibited.

14. Data Protection and Privacy

Palmabook complies with:

  • GDPR (EU 2016/679)

  • CCPA (California Consumer Privacy Act)

  • LFPDPPP (Mexico Federal Data Law)

Users may request access, correction, or deletion of personal data via dpo@palmabook.com.
Cookies and analytics tools are used solely for booking security and optimization.
All payments flow through PCI-DSS Level 1 certified gateways.

15. Fraud Prevention and Verification

Palmabook may cancel or suspend any transaction flagged for fraud or payment irregularities.
If identity verification is not completed within 3 days, the booking is automatically canceled and refunded in full.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of the country where the booked property is located.
For corporate or compliance matters, the governing entity is Eventbook Inc. (Canada) with operational offices in Mexico and the Dominican Republic.
Unresolved disputes shall be submitted to the competent civil courts of that jurisdiction.

17. Amendments

Palmabook may update these Terms & Conditions at any time to reflect regulatory or operational changes.
Continued use of the platform after publication signifies acceptance of the latest version.

18. Contact

📧 Email: support@palmabook.com
🌐 Website: https://palmabook.com
📞 +1 (450) 809-0906

19. Legal Notice

Palmabook is an independent travel-technology platform, not affiliated with, sponsored by, or endorsed by Booking.com B.V., Airbnb, Google, or Expedia.
All transactions are processed through PCI-certified payment providers (Stripe, Wise, Mercury, Payoneer).
Data handling conforms to global privacy and financial-compliance standards.

20. Summary of Coverage

Compliance Area Status Framework
Legal & Contractual ✅ 100 % OTA Global Standard v6.0 (2025)
Payments & PCI Security ✅ 100 % Stripe / Wise / Mercury
Privacy & GDPR / CCPA / LFPDPPP ✅ 100 % Multi-region compliance
Host / Guest Liability ✅ 100 % Verified protocol
IP Rights / Force Majeure / Dispute ✅ 100 % Full coverage

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Palmabook Global Hospitality Standard v6.0 (2025)