Palmabook Holdings, Inc. (a Delaware C-Corporation)
Delaware registered office / principal business address: 300 Delaware Ave, Suite 210, Wilmington, DE 19801, USA.
Contact: partners@palmabook.com · +1 (855) 448-2665 (AI agent line)
Transparency Report
Our Commitment to Transparency
Palmabook is committed to operating a trusted, lawful, and accountable marketplace for vacation rentals. Transparency is a core part of that commitment. We publish this Transparency Report framework to explain how we respond to government requests, enforce our marketplace rules, address abuse, protect intellectual property, support child safety, and handle privacy and data protection requests across the jurisdictions where we operate.
As a hospitality marketplace, Palmabook sits at the intersection of consumer protection, payments compliance, platform safety, and privacy law. We believe users, regulators, partners, and civil society should understand the systems we use to review legal demands, moderate content, investigate fraud, and enforce our Terms and policies. This report is designed to provide that visibility in a structured and repeatable format aligned with practices used by leading global platforms.
Palmabook’s first full annual Transparency Report will be published once the platform reaches an internal reporting threshold sufficient to make annual disclosure meaningful, operationally reliable, and statistically useful. After that threshold is reached, Palmabook expects to publish a report on a calendar-year basis within 90 days after year-end.
Until annual publication begins, this page serves as the reporting framework and placeholder. Where metrics are not yet published, the tables below are marked Launch Year.
Palmabook may supplement this report with additional policy pages, legal disclosures, safety guidance, and incident-specific statements where appropriate.
Scope and Reporting Period
Palmabook intends to publish Transparency Reports on a calendar-year basis, covering activity from January 1 through December 31 of the relevant year.
Palmabook’s first report will be issued within 90 days following the end of the first calendar year in which the platform reaches its reporting threshold. That threshold may take into account booking volume, active listings, account volume, legal request volume, and operational readiness to produce reliable, auditable metrics.
Until Palmabook reaches that threshold, this page provides the categories, definitions, and reporting methodology Palmabook expects to use. Metrics not yet available are identified as Launch Year - to be published 90 days after year-end.
This framework is intended to cover activity involving Palmabook’s website, user accounts, listings, booking-related communications, and related trust-and-safety operations across key operating and user jurisdictions, including the United States, Mexico, Canada, the European Economic Area, the United Kingdom, Brazil, and selected Latin American and Caribbean markets where Palmabook may accept users or facilitate stays.
Palmabook may revise reporting categories over time to reflect changes in law, product architecture, abuse patterns, or industry best practices. Where methodology changes materially affect comparability, Palmabook will aim to explain those changes in the relevant report.
Government Data Requests
Palmabook may receive requests from government authorities, regulators, and law enforcement agencies seeking user or account information. Palmabook reviews such requests carefully and discloses information only where it determines there is a valid legal basis and the request is appropriately scoped.
Palmabook may receive the following types of legal process, among others:
Subpoenas
Subpoenas may seek basic subscriber information, account identifiers, transaction-related information, or other records permitted by law. Palmabook reviews subpoenas for facial validity, jurisdiction, and scope before responding.
Court Orders
Court orders may seek categories of information requiring judicial authorization under applicable law. Palmabook evaluates whether the issuing authority has jurisdiction and whether the order is sufficiently specific.
Search Warrants
Where a search warrant or equivalent criminal process is presented, Palmabook reviews it for legal sufficiency, geographic reach, account specificity, and compliance with applicable disclosure rules.
Emergency Disclosure Requests
Palmabook may disclose limited information without standard legal process where Palmabook, acting in good faith, determines that disclosure is necessary to prevent death, serious physical harm, child exploitation, or other imminent harm, and where applicable law permits such disclosure. Emergency requests are subject to internal escalation and post-hoc review.
Cross-Border Requests
Palmabook may receive requests from:
- US federal, state, and local authorities
- EU member-state authorities, including through mutual legal assistance channels or applicable e-evidence mechanisms
- Mexican authorities
- Canadian authorities
- Other Latin American authorities acting under local law or cross-border cooperation processes
Palmabook does not respond to informal requests for protected user data where legal process is required. Where a request is overbroad, ambiguous, lacks jurisdiction, or seeks categories of data not supported by applicable law, Palmabook may reject the request, seek clarification, or narrow the requested scope before responding.
When legally permitted and where Palmabook determines notice would not create a risk of harm, interfere with an investigation, or violate law or court order, Palmabook may notify affected users before producing responsive information.
Palmabook may preserve account data when required by law, valid preservation process, or legitimate safety and litigation needs.
Government Data Requests Table
| Year | Category | Count |
|---|---|---|
| Launch Year | Subpoenas received | Launch Year - to be published 90 days after year-end |
| Launch Year | Court orders received | Launch Year - to be published 90 days after year-end |
| Launch Year | Search warrants received | Launch Year - to be published 90 days after year-end |
| Launch Year | Emergency disclosure requests received | Launch Year - to be published 90 days after year-end |
| Launch Year | Requests producing data in full or in part | Launch Year - to be published 90 days after year-end |
| Launch Year | Requests rejected or narrowed | Launch Year - to be published 90 days after year-end |
| Launch Year | Users notified where permitted | Launch Year - to be published 90 days after year-end |
Content Moderation and Removals
Palmabook enforces marketplace rules designed to protect guests, hosts, neighbors, partners, and the public. Content moderation may involve automated signals, manual review, trusted reporter escalations, payment-risk review, user reports, partner reports, and law-enforcement referrals.
Palmabook may remove or restrict listings, messages, reviews, profile information, images, or accounts for violations including:
Fraud
Fraud may include identity misuse, fake listings, payment deception, chargeback abuse, stolen payment instruments, phishing, impersonation, or coordinated booking scams.
Discrimination
Palmabook prohibits unlawful discrimination and may remove content or take account action where users engage in discriminatory conduct or publish discriminatory listing terms contrary to law or Palmabook policy.
Off-Platform Solicitation
Palmabook may act against attempts to divert bookings, payments, deposits, or guest communications off-platform where doing so undermines safety, consumer protection, tax compliance, or dispute resolution.
Illegal Listings
Palmabook may restrict or remove listings that appear to violate local law, zoning, permitting, sanctions rules, occupancy regulations, safety regulations, or other legal requirements.
Child Safety
Palmabook applies heightened enforcement to child sexual abuse material, grooming, trafficking indicators, exploitation facilitation, and related harms. Palmabook may immediately disable content, preserve evidence, restrict accounts, and refer matters to competent authorities.
Extremist Content
Palmabook prohibits content that promotes, facilitates, or glorifies terrorism, violent extremism, or designated prohibited organizations, subject to legal and contextual review.
Users subject to content removals or account restrictions may, where appropriate, appeal the decision. Appeals are reviewed by personnel not involved in the initial decision where feasible, and Palmabook may reinstate content or accounts if new information shows the original action was incorrect or disproportionate.
Content Moderation and Removals Table
| Year | Category | Count |
|---|---|---|
| Launch Year | Fraud-related removals | Launch Year - to be published 90 days after year-end |
| Launch Year | Discrimination-related removals | Launch Year - to be published 90 days after year-end |
| Launch Year | Off-platform solicitation removals | Launch Year - to be published 90 days after year-end |
| Launch Year | Illegal listing removals | Launch Year - to be published 90 days after year-end |
| Launch Year | Child safety removals | Launch Year - to be published 90 days after year-end |
| Launch Year | Extremist content removals | Launch Year - to be published 90 days after year-end |
| Launch Year | Appeals received | Launch Year - to be published 90 days after year-end |
| Launch Year | Reinstatements after appeal | Launch Year - to be published 90 days after year-end |
Listing Integrity Actions
Listing integrity is central to guest trust and host accountability. Palmabook may suspend hosts, delist properties, or block transactions when there is evidence of fraud, material inaccuracy, duplicate inventory abuse, sanctions concerns, repeated guest complaints, unsafe conditions, KYC failure, or violations of Palmabook policies or applicable law.
Palmabook’s listing integrity program may include identity checks, partner KYC through Stripe Connect, manual review, metadata analysis, duplicate detection, OTA synchronization review, payment-risk controls, and investigation of guest and host reports.
Palmabook intends to report on the number of hosts suspended, properties delisted, chargeback-related transactions blocked, and estimated fraud losses prevented through pre-transaction or post-booking intervention.
Listing Integrity Actions Table
| Year | Category | Count |
|---|---|---|
| Launch Year | Hosts suspended | Launch Year - to be published 90 days after year-end |
| Launch Year | Properties delisted | Launch Year - to be published 90 days after year-end |
| Launch Year | Chargebacks blocked | Launch Year - to be published 90 days after year-end |
| Launch Year | Fraud losses prevented | Launch Year - to be published 90 days after year-end |
Account Actions
Palmabook may suspend or terminate user accounts where required to protect the marketplace, comply with law, enforce Palmabook policies, manage payment risk, or respond to verified abuse. Suspensions may be temporary while Palmabook investigates a concern. Terminations generally apply where the conduct is severe, repeated, illegal, fraudulent, or incapable of remediation.
Palmabook may restore accounts after appeal if Palmabook determines the action resulted from mistaken identity, incomplete evidence, successful remediation, or technical or procedural error.
Account Actions Table
| Year | Category | Count |
|---|---|---|
| Launch Year | Accounts suspended | Launch Year - to be published 90 days after year-end |
| Launch Year | Accounts terminated | Launch Year - to be published 90 days after year-end |
| Launch Year | Accounts restored after appeal | Launch Year - to be published 90 days after year-end |
Intellectual Property
Palmabook respects intellectual property rights and responds to notices alleging copyright, trademark, and related rights violations in accordance with applicable law. For US copyright claims, Palmabook may process notices under the Digital Millennium Copyright Act. Palmabook may also process equivalent notices under local law where relevant.
Palmabook may remove or disable allegedly infringing content, notify the affected user where appropriate, and accept counter-notices where applicable. Palmabook may reject incomplete, abusive, fraudulent, or legally insufficient notices.
Intellectual Property Table
| Year | Category | Count |
|---|---|---|
| Launch Year | IP notices received | Launch Year - to be published 90 days after year-end |
| Launch Year | Takedowns executed | Launch Year - to be published 90 days after year-end |
| Launch Year | Counter-notices received | Launch Year - to be published 90 days after year-end |
| Launch Year | Content reinstated after counter-notice | Launch Year - to be published 90 days after year-end |
Child Safety Referrals
Palmabook has zero tolerance for child sexual exploitation, grooming, trafficking facilitation, or content that sexualizes minors. Where Palmabook becomes aware of apparent child sexual abuse material or credible indicators of child exploitation, Palmabook may preserve relevant records, disable associated accounts or content, and report the matter to the National Center for Missing and Exploited Children, or to equivalent competent authorities in relevant jurisdictions, as required or permitted by law.
Palmabook may also cooperate with lawful requests related to imminent child-safety risks and may prioritize internal escalation in such cases.
Child Safety Referrals Table
| Year | Category | Count |
|---|---|---|
| Launch Year | NCMEC referrals | Launch Year - to be published 90 days after year-end |
| Launch Year | Referrals to equivalent authorities | Launch Year - to be published 90 days after year-end |
| Launch Year | Related account disablements | Launch Year - to be published 90 days after year-end |
Law Enforcement Engagement
Palmabook seeks to engage law enforcement and regulators responsibly, consistently, and within legal limits. Palmabook may maintain guidance for lawful request submission, internal review procedures, and escalation paths for urgent safety matters.
Palmabook expects over time to support lawful investigations through structured intake, legal review, and documented response procedures. Palmabook may also provide targeted training or written guidance to help agencies understand Palmabook’s systems, data categories, response standards, and emergency request pathway.
Palmabook intends to maintain security reporting channels and, as the platform scales, to develop a responsible disclosure program and bug bounty process to improve product security and abuse prevention.
Law Enforcement Engagement Table
| Year | Category | Count |
|---|---|---|
| Launch Year | Law-enforcement trainings or briefings | Launch Year - to be published 90 days after year-end |
| Launch Year | Responsible disclosure reports received | Launch Year - to be published 90 days after year-end |
| Launch Year | Bug bounty submissions | Launch Year - to be published 90 days after year-end |
Data Protection Requests
Palmabook supports user privacy rights under applicable data protection laws, including:
- GDPR and UK GDPR rights of access, erasure, rectification, restriction, objection, and portability
- California rights to know, delete, and correct, as applicable
- Brazil LGPD rights
- Canada PIPEDA access and correction rights
- Mexico LFPDPPP ARCO rights
- Other local statutory rights where applicable
Palmabook may authenticate the requester before processing a request and may deny or limit requests where permitted by law, including where retention is required for legal compliance, fraud prevention, payment reconciliation, tax obligations, dispute handling, or security purposes.
Palmabook intends to report aggregate counts for common privacy requests, including access, deletion, portability, and similar requests under applicable regional laws.
Data Protection Requests Table
| Year | Category | Count |
|---|---|---|
| Launch Year | GDPR and UK GDPR access requests | Launch Year - to be published 90 days after year-end |
| Launch Year | GDPR and UK GDPR erasure requests | Launch Year - to be published 90 days after year-end |
| Launch Year | GDPR and UK GDPR portability requests | Launch Year - to be published 90 days after year-end |
| Launch Year | CCPA know requests | Launch Year - to be published 90 days after year-end |
| Launch Year | CCPA delete requests | Launch Year - to be published 90 days after year-end |
| Launch Year | LGPD requests | Launch Year - to be published 90 days after year-end |
| Launch Year | PIPEDA requests | Launch Year - to be published 90 days after year-end |
| Launch Year | LFPDPPP ARCO requests | Launch Year - to be published 90 days after year-end |
Our Process and Oversight
Palmabook’s trust, legal, privacy, payments-risk, and security functions work together to administer the processes described in this report. Depending on the issue type, matters may be reviewed by Trust and Safety personnel, legal counsel, privacy personnel, payments-risk specialists, or security reviewers.
Palmabook aims to apply documented escalation procedures for high-risk matters, including emergency disclosures, child safety concerns, sanctions-related issues, significant fraud, and matters involving credible threats of serious physical harm.
As Palmabook scales, Palmabook expects to strengthen governance through more formal controls, including:
- documented review criteria and case taxonomy
- internal quality assurance and sampling
- periodic policy review
- independent reviewer or advisory input where appropriate
- external audit of transparency metrics and controls once operational scale justifies annual assurance review
Palmabook may also refine product controls to support safer decision-making, reduce false positives, and improve the consistency of appeals outcomes.
Methodology
Palmabook intends to use consistent counting rules to improve year-over-year comparability.
Counting Principles
Palmabook generally expects to count requests, reports, notices, listings, content items, properties, and accounts based on the primary enforcement event or legal intake event during the reporting period.
A single legal request naming multiple accounts may be counted as one request, while disclosures affecting multiple accounts may also be reported separately in future reports if Palmabook determines that metric is useful.
A single account may appear in more than one category where multiple enforcement actions occur during the reporting period. For example, an account suspended for fraud and later terminated after further review may be counted in both the suspension and termination categories where Palmabook’s methodology defines those as separate actions.
Double-Counting Prevention
Palmabook aims to avoid duplicate counting by using internal case identifiers, deduplication rules, and event-based reconciliation. Related tickets arising from the same underlying incident may be consolidated where appropriate.
Where one piece of content violates multiple policies, Palmabook may assign a primary violation category for reporting purposes to reduce inflation of removal counts. Palmabook may revise this practice in later reports if multi-label reporting becomes operationally reliable.
Timing Rules
Metrics generally reflect the date Palmabook received the request or took the action, rather than the date on which an incident first occurred. Appeals and reinstatements may therefore appear in a later reporting period than the original enforcement action.
Rounding and Suppression
Palmabook may round certain figures or suppress highly sensitive low-volume data where necessary to protect investigations, child safety, user privacy, or security operations. If Palmabook adopts suppression thresholds, Palmabook will describe them in the applicable report.
Evolving Methodology
Palmabook’s systems, categories, and controls will evolve as the company grows. If Palmabook changes a definition, expands the scope of a category, or introduces a new counting rule, Palmabook will aim to disclose that change so readers can interpret trend data accurately.
Contact
For law-enforcement requests, contact partners@palmabook.com.
For reporter or general transparency inquiries, contact partners@palmabook.com.
For legal or privacy matters, contact partners@palmabook.com.