Cancellation Policies

Palmabook allows hosts to choose among three standardized cancellation policies (Flexible, Moderate, and Strict), which we enforce to protect guests and hosts alike. Every listing and reservation on our site clearly states its cancellation policy. Guests can cancel and review any penalties by viewing their travel plans and then clicking 'Cancel' on the appropriate reservation.

Flexible: Full refund 1 day prior to arrival, except fees

Cleaning fees are always refunded if the guest did not check in.
The Palmabook service fee is non-refundable.
If there is a complaint from either party, notice must be given to Palmabook within 24 hours of check-in.
Palmabook will mediate when necessary and has the final say in all disputes.
A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
Applicable taxes will be retained and remitted.

Thu, Jul 16
3:00 PM

Fri, Jul 17
3:00 PM

Mon, Jul 20
11:00 AM

Example

For a full refund, cancellation must be made at least 24 hours before the listing's local check-in time (or 3:00 PM if not specified) on the day of check-in. For example, if check-in is on Friday, cancel by the check-in time on Thursday of that week.

If the guest cancels less than 24 hours before check-in, the first night is non-refundable.

If the guest arrives and decides to leave early, the nights not spent (starting 24 hours after the official cancellation) are 100% refunded.

Moderate: Full refund 5 days prior to arrival, except fees

Cleaning fees are always refunded if the guest did not check in.
The Palmabook service fee is non-refundable.
If there is a complaint from either party, notice must be given to Palmabook within 24 hours of check-in.
Palmabook will mediate when necessary and has the final say in all disputes.
A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
Applicable taxes will be retained and remitted.

Sun, Jul 12
3:00 PM

Fri, Jul 17
3:00 PM

Mon, Jul 20
11:00 AM

Example

For a full refund, cancellation must be made at least five full days before the listing's local check-in time (or 3:00 PM if not specified) on the day of check-in. For example, if check-in is on Friday, cancel by the check-in time on the previous Sunday.

If the guest cancels less than 5 days in advance, the first night is non-refundable, but the remaining nights are 50% refunded.

If the guest arrives and decides to leave early, the nights not spent (starting 24 hours after the cancellation) are 50% refunded.

Strict: 50% refund up until 1 week prior to arrival, except fees

Cleaning fees are always refunded if the guest did not check in.
The Palmabook service fee is non-refundable.
If there is a complaint from either party, notice must be given to Palmabook within 24 hours of check-in.
Palmabook will mediate when necessary and has the final say in all disputes.
A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
Applicable taxes will be retained and remitted.

Fri, Jul 10
3:00 PM

Fri, Jul 17
3:00 PM

Mon, Jul 20
11:00 AM

Example

For a 50% refund, cancellation must be made at least seven full days before the listing's local check-in time (or 3:00 PM if not specified) on the day of check-in; otherwise, no refund is given. For example, if check-in is on Friday, cancel by the check-in time on Friday of the previous week.

If the guest cancels less than 7 days in advance, the nights not spent are not refunded.

If the guest arrives and decides to leave early, the nights not spent are not refunded.

Super Strict 30 Days: 50% refund up until 30 days prior to arrival, except fees

Note: The Super Strict cancellation policy applies to special circumstances and is by invitation only.
Cleaning fees are always refunded if the guest did not check in.
The Palmabook service fee is non-refundable.
If there is a complaint from either party, notice must be given to Palmabook within 24 hours of check-in.
Palmabook will mediate when necessary, and has the final say in all disputes.
A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
Applicable taxes will be retained and remitted.

Wed, Jun 17
3:00 PM

Fri, Jul 17
3:00 PM

Mon, Jul 20
11:00 AM

Example

For a 50% refund, cancellation must be made 30 full days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in.

If the guest cancels less than 30 days in advance, the nights not spent are not refunded.

If guest arrives and decides to leave early, the nights not spent are not refunded.

Super Strict 60 Days: 50% refund up until 60 days prior to arrival, except fees

Note: The Super Strict cancellation policy applies to special circumstances and is by invitation only.
Cleaning fees are always refunded if the guest did not check in.
The Palmabook service fee is non-refundable.
If there is a complaint from either party, notice must be given to Palmabook within 24 hours of check-in.
Palmabook will mediate when necessary, and has the final say in all disputes.
A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
Applicable taxes will be retained and remitted.

Mon, May 18
3:00 PM

Fri, Jul 17
3:00 PM

Mon, Jul 20
11:00 AM

Example

For a 50% refund, cancellation must be made 60 full days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in.

If the guest cancels less than 60 days in advance, the nights not spent are not refunded.

If guest arrives and decides to leave early, the nights not spent are not refunded.

Long Term: First month down payment, 30 day notice for lease termination

Note: The Long Term cancellation policy applies to all reservations of 28 nights or more.
Cleaning fees are always refunded if the guest did not check in.
The Palmabook service fee is non-refundable.
If there is a complaint from either party, notice must be given to Palmabook within 24 hours of check-in.
Palmabook will mediate when necessary, and has the final say in all disputes.
A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
Applicable taxes will be retained and remitted.

Fri, Jul 17
3:00 PM

Mon, Jul 20
11:00 AM

Example

If the guest books a long term stay and decides to cancel the long term agreement before the start date, the first payment is paid to the host in full.

If the guest books a long term stay and decides to cancel the long term agreement during their stay, the guest must use the online alteration tool in order to agree to a new checkout date. Regardless of the checkout date chosen, the guest is required to pay the host for the 30 days following the cancellation date, or up to the end date of the guest’s original reservation if the remaining days of the original reservation is less than 30 days.